POFM

This course serves as a critical opportunity for students to apply the skills and knowledge gained from their previous courses in a practical, virtual setting. Students are expected to complete daily activities that simulate the duties and responsibilities of a medical office employee. Through virtual simulations and interactive exercises, students will gain hands-on experience in areas such as patient interactions, electronic health records (EHR) management, insurance processing, and appointment scheduling. By engaging in these activities, students will reinforce their learning and develop the skills needed to work effectively in a medical office environment.

Building on the skills from Externship I, this course provides an advanced virtual learning experience, focusing on independent problem-solving, workflow efficiency, and professional readiness. Students will enhance their expertise in Electronic Health Records (EHR) management, medical insurance billing and coding, revenue cycle management, and patient financial services.  Through interactive simulations, students will gain hands-on experience in processing insurance claims, managing accounts receivable, reconciling remittance advice, appealing claim denials, and handling patient billing and collections. Additionally, students will prepare for employment by creating an online resume and developing job-readiness skills. This course ensures students are equipped to transition into their externship or healthcare careers with confidence.

Students acquire clerical and administrative skills typically expected in a medical office. This course includes discussions and activities in telecommunications, medical record management, mail processing and general office equipment. Students practice keyboarding to gain accuracy and speed and learn medical terminology.

Students explore and practice the Microsoft Office® applications—Word, Excel and Outlook. Basic-level functions are covered for students to create typical documents used in medical practice. Students practice keyboarding to gain accuracy and speed and learn medical terminology.

This course provides a detailed approach to the accurate use of The Physician’s Current Procedural Terminology (CPT) and for procedural coding of insurance claims. Activities in the Healthcare Procedure Coding System (HCPCS) are also addressed.

This course provides a detailed approach to the accurate use of the International Classification of Diseases (ICD-10-CM) used for diagnosis coding. This course includes discussions on the correct and ethical coding of insurance claims.

This course provides the fundamental knowledge and skills required in completing the Universal Health Insurance Claim Form for a variety of insurance carriers. This course includes discussions and activities in the processing of claims for commercial carriers, managed care plans, and government programs such as Medicare, Medicaid, CHAMPUS/CHAMPVA Worker’s Compensation and Disability.

Students learn and practice accounts receivable and accounts payable activities using a computerized management system in a series of simulated daily office activities. They practice electronic medical record management and application of HIPAA regulations and gain proficiency in medical terminology.